Returns
1. What is your returns/exchange policy?
At Bougie, all our products are carefully inspected before they are shipped. Due to the nature of our products, used products cannot be returned or refunded.
We are not responsible for any damage after delivery.
Return requests will be subject to checking and vetting by Bougie.
If a shipment is already in transit and a return/cancel request is made by the customer, customer will be liable to pay delivery charges. Delivery charges are non refundable. Customer will be issued a refund of product cost excluding delivery charges and will be completed in 3-5 business days.
Damages due to neglect, improper usage or wrong application will not be covered.
In general, an item may be eligible for return within 3 days from the date of product delivery if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
Please note: Used products are not eligible for refund/return due to the nature of the product.